Warranty
Important please read:
iSinwheel provides our customers a USA based facility for warranty and repair services on select products to ensure speedy and cost effective turn-around. Some models will need to be shipped directly to the manufacturer for warranty service an or repair.
This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this limited warranty occurs, iSinwheel will repair or replace your product in accordance with the terms of this limited warranty. The applicable period for the limited warranty begins from : the original purchase date of the product from iSinwheel customer, and applies to the product in the following ways:
Other Components -6 months
• Battery Charger
• Battery Pack
• Front Wheel and Hub Motor Assembly
• Control Board Assembly
Components Subject to Wear -12 months
• Deck
• Front Fork and Neck Assembly
• Rear Fork Assembly
• Stem (Battery Cabin)
• Dashboard
• Stem
• Handlebar
• Folding Pedal
• Spring Cable
• Charge Port
• Bottom Cover (Metal)
• Electronic Throttle
• Electronic Brake
• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight
• Front Fender
• Rear Fender
• Brake Light
• Front Decorative Strips
• Rear Decorative Strips
• Deck Grip Tape
• Bottom LED Strip
• Front Fork Cover
• Folding Pedal Cover
• Reflective Stickers
• Bottom Cover (Plastic)
• Kickstand
• Fastener Covers
• Charge Port Cover
During the maintenance period, the freight will be paid by oneself
Non-Warranty Terms
1.Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market
2.Damage caused from improper packaging or mishandling during shipment for warranty service, used products, products that have been modified in any way
3.Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
4.Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
5.Starting or stopping too quickly (over-accelerating /over-decelerating)
exceeding the maximum speed of the product
6.Climbing or descending hills to quickly
7.Any electrical and/or material damage or breakage not stemming from a manufactures defect.
8.Warranty repairs and fee based repairs process
Before sending any item back, please contact us via: support@isinwheel.com
and you will be given instructions on how to return the item with 48 hours. If you return items directly to our warehouse without following the return process, a restocking fee of 30%–80% may apply, depending on the condition of the vehicle upon its return.
iSinwheel provides our customers a USA based facility for warranty and repair services on select products to ensure speedy and cost effective turn-around. Some models will need to be shipped directly to the manufacturer for warranty service an or repair.
This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this limited warranty occurs, iSinwheel will repair or replace your product in accordance with the terms of this limited warranty. The applicable period for the limited warranty begins from : the original purchase date of the product from iSinwheel customer, and applies to the product in the following ways:
Other Components -6 months
• Battery Charger
• Battery Pack
• Front Wheel and Hub Motor Assembly
• Control Board Assembly
Components Subject to Wear -12 months
• Deck
• Front Fork and Neck Assembly
• Rear Fork Assembly
• Stem (Battery Cabin)
• Dashboard
• Stem
• Handlebar
• Folding Pedal
• Spring Cable
• Charge Port
• Bottom Cover (Metal)
• Electronic Throttle
• Electronic Brake
• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight
• Front Fender
• Rear Fender
• Brake Light
• Front Decorative Strips
• Rear Decorative Strips
• Deck Grip Tape
• Bottom LED Strip
• Front Fork Cover
• Folding Pedal Cover
• Reflective Stickers
• Bottom Cover (Plastic)
• Kickstand
• Fastener Covers
• Charge Port Cover
During the maintenance period, the freight will be paid by oneself
Non-Warranty Terms
1.Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market
2.Damage caused from improper packaging or mishandling during shipment for warranty service, used products, products that have been modified in any way
3.Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
4.Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
5.Starting or stopping too quickly (over-accelerating /over-decelerating)
exceeding the maximum speed of the product
6.Climbing or descending hills to quickly
7.Any electrical and/or material damage or breakage not stemming from a manufactures defect.
8.Warranty repairs and fee based repairs process
Before sending any item back, please contact us via: support@isinwheel.com
and you will be given instructions on how to return the item with 48 hours. If you return items directly to our warehouse without following the return process, a restocking fee of 30%–80% may apply, depending on the condition of the vehicle upon its return.